FAQs And Retailer guide

We build all our frames using premium hardwoods such as Soft Maple and Aspen/Poplar, sourced for strength and durability. Every piece is kiln-dried to prevent warping, cracking, or shrinkage over time. We also strategically use engineered OSB board in non-load-bearing areas where it enhances stability and reduces unnecessary weight — ensuring both long-lasting performance and optimal cost efficiency.

Yes — all hardwood we use is kiln-dried to the ideal moisture content, ensuring maximum stability in any climate. Our frames are assembled using a combination of double-dowel, corner block, and glue-reinforced joinery for superior structural integrity. Stress points are additionally secured with screws and metal brackets where appropriate, so each frame is built to withstand years of use in both residential and commercial settings. Every frame passes a multi-point quality check before upholstery begins.

We primarily use high-gauge sinuous (no-sag) springs in most of our designs to provide consistent, long-lasting comfort and support. These are carefully spaced and hand-secured to ensure durability and prevent sagging over time. In certain unique or custom designs, we incorporate premium elastic webbing to achieve specific comfort profiles or design requirements — especially in contemporary and low-profile styles where flexibility and lighter weight are preferred. Every support system is individually calibrated and tested to ensure the right balance of comfort, longevity, and structural integrity.

We use high-resiliency polyurethane foam cores in all our seat cushions, specifically chosen for lasting comfort, shape retention, and durability. Our most common foam densities range from 1.7 to 1.9 lbs per cubic foot, with grades such as: 1836 (1.7–1.8 foam density) – Foam Grade: C36175WT; 1939 (1.8–1.9 foam density) – Foam Grade: CZ43185WT; 1927 (1.8–1.9 foam density) – Foam Grade: CZ31185WT. Each foam core is encased in a layer of poly-fibre wrap to provide a softer, more luxurious initial sit while protecting the foam from wear. Back cushions are generously filled with high-loft poly fill for plush comfort and easy maintenance. Where design and comfort requirements call for it, we offer custom comfort upgrades — such as feather/down blends, gel-infused foam, or multi-layer construction — allowing our retail partners to offer tailored comfort levels to their customers.

Yes — we offer a wide range of performance fabrics from respected mills and suppliers, including Wovetex Mills, Ennis Fabrics, and Master Fabrics. We also work with Elite Textiles and Evergreen Fabrics to provide diverse textures, colors, and performance levels. We maintain relationships with nearly all major upholstery suppliers in Canada, allowing us to source specific fabrics upon request — whether for performance, luxury, or unique custom applications.

Our standard fabric warranty is 1 year, covering manufacturing defects such as flaws in weaving, dye inconsistencies, or premature fabric failure under normal residential use. This warranty does not cover stains, rips, tears, pilling, fading from sunlight, or any damage caused by customer use, cleaning chemicals, or improper maintenance. We also work closely with mills that offer extended performance fabric warranties, which can be applied to specific fabrics if requested.

Yes — we proudly offer Customer’s Own Material (COM) options for clients who wish to supply their own fabric or leather. Our team will inspect and test all COM materials before production to ensure they meet performance and safety standards, and we can provide guidance on yardage requirements and suitability for the selected design. This allows our retail partners to offer exclusive, one-of-a-kind pieces tailored to their customers’ exact preferences.

We offer a wide selection of performance fabrics with built-in stain resistance, moisture repellency, and easy-clean technology. Options include: Crypton® and Aquaclean® fabrics with advanced barrier protection; Teflon®-treated and Nano-technology finishes for liquid and soil repellence; washable and bleach-cleanable fabrics for high-traffic or commercial settings. We can also apply aftermarket protective treatments to most fabrics upon request.

Frame: 10 to 20 years (promo sofas – 10 years; hybrid builds – 20 years). Springs / Suspension: 5 years. Foam / Cushions: 5 years. Fabric: 1 year.

We have a streamlined claims and service process designed for quick resolution. Dedicated after-sales coordinator for all retail partners. Email claim submissions with photos, proof of purchase, and description — reviewed within 2–3 business days. Solutions include replacement parts, arranging local repair technicians, or factory return. Most parts shipped within 7–10 business days.

Yes — we offer a full range of replacement parts and service kits for common wear items, including: seat and back cushions, upholstery panels and covers, legs, glides, and hardware, suspension components (springs, webbing), and minor structural frame parts. We keep an inventory of standard parts for fast turnaround and can produce custom replacements for unique models.

We focus on responsible manufacturing, including: FSC-certified hardwoods where possible; Canadian-sourced materials to reduce transport emissions; CertiPUR-US certified foam; recycling frame cut-offs and fabric remnants; using recyclable packaging and consolidating shipments to lower carbon footprint; compliance with Canadian labor standards.

Yes — we source locally whenever possible. FSC-certified hardwoods, CertiPUR-US certified foam, and Oeko-Tex® certified fabrics available on request.

Yes — we follow Ashley Furniture-level packaging standards, including recyclable polyethylene wrap, corrugated corner protectors, minimal waste, and load optimization to reduce fuel usage.

We comply with all Canadian labor laws ensuring fair wages, safe working environments, and zero tolerance for forced labor. Facility visits and audits are welcome.

Yes — including high-quality images, seasonal promos, exclusive retail models, and optional staff training.

Yes — we provide fabric, leather, and finish swatch kits along with product samples for showroom use.

Rush orders: as little as 4 days (case-by-case). Stocked items: typically 1 week or less. Custom orders: 1–3 weeks depending on complexity

Our new website is under construction as part of a rebrand to include custom beds. We invite you to visit our facility at 190 Wilkinson Road, Unit 8, Brampton, ON, and can provide references from designer stores showcasing our work.