Privacy and Data Protection Policy

Last updated: June 24, 2026

The Sofa Factory ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy and Data Protection Policy explains what information we collect, how we use it and the choices you have. It applies to our website, www.thesofafactory.ca and to the products, services and dealer relationships we provide across Canada and the United States.

By using our website or providing us with your information, you agree to the practices described in this policy.

What This Policy Applies To

This policy applies to all information collected through our website, contact and quote forms, dealer and wholesale inquiries, email and phone. It does not apply to third-party websites that may be linked from our website. We encourage you to review the privacy policy of any third-party site you visit, as we are not responsible for their practices.

Information We Collect

With your consent, we may collect and process the following information when you contact us, request a quote, place an order or apply to become a dealer:

  • Name and business or company name
  • Email address
  • Telephone number
  • Billing, shipping or business address
  • Details about your project order or dealer inquiry
  • Any other information you choose to provide in a message or form

We also automatically collect technical information ("log data") when you visit our website, such as your IP address, browser type and version, the pages you view and the date, time and duration of your visit. This data is used for website administration and statistics and does not personally identify you.

Cookies and Analytics

Our website uses cookies - small files stored on your device - to help the website function, understand how visitors use it and improve your experience. We use Google Analytics, a web analytics service provided by Google, to measure and analyze website traffic and usage. Google Analytics may set cookies to collect information such as your IP address and how you navigate our website. For more information on how Google handles this data, please review Google's Privacy & Terms (policies.google.com).

You can set your browser to refuse cookies or alert you when they are sent. If you disable cookies, some parts of the website may not work properly.

How We Use Your Information

We use your information to:

  • Respond to your inquiries, quotes and dealer or wholesale requests
  • Process and deliver your orders across Canada and the USA
  • Manage dealer partnerships and ongoing business relationships
  • Improve our website, products and customer service
  • Send you marketing emails, newsletters and updates about our products, where you have agreed to receive them

You can opt out of our marketing emails at any time by clicking the "unsubscribe" link in any message or by contacting us using the details below. Opting out of marketing does not affect emails we send about an active order or dealer account.

How We Share Your Information

We do not sell your personal information. We may share it only with:

  • Service providers who help us operate our business - for example, delivery and logistics partners, email and newsletter providers or our website host and analytics provider (Google) - and only to the extent needed to perform their work for us
  • Authorities, where we are required to disclose information by law

We require our service providers to protect your information and use it only for the services they provide to us.

Where Your Information Is Stored

Your information is stored in our records or with our service providers. Because we operate across Canada and the United States, your information may be stored or processed on servers located outside your province or country, including in the United States, where it may be subject to the laws of that jurisdiction.

How We Protect Your Information

We take reasonable physical, technical and organizational measures to protect your personal information against loss, misuse and unauthorized access. However, no method of transmission or storage over the internet is completely secure and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to access the personal information we hold about you, to ask us to correct or update it and to request that we delete it or stop using it for marketing. To exercise any of these rights, contact our privacy contact below. We will respond in accordance with applicable Canadian privacy law (PIPEDA) and, for U.S. customers, applicable state privacy laws.

Children's Privacy

Our website and services are not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Links to Other Websites

Our website may contain links to other sites we do not operate. We are not responsible for the content or privacy practices of those sites and encourage you to read their policies.

Changes to This Policy

We may update this Privacy and Data Protection Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date and take effect when posted.

Contact Us

If you have any questions about this policy or to exercise your privacy rights, please contact our privacy contact:

The Sofa Factory — Privacy Contact
Email: thesofafactorycorp@gmail.com
Address: 190 Wilkinson Rd, Unit 8, Brampton, ON L6T 4Z4, Canada
Phone: +1 (647) 961-0790
Website: www.thesofafactory.ca